Responsible Gaming at
kg99b — Play Smart, Play Safe

Our Commitment to Safe Play

kg99b was built with one principle at its core: gambling should be entertaining, not harmful. We recognise that for the overwhelming majority of players across Bangladesh — whether they are watching the Bangladesh Premier League and placing a cricket bet, spinning the reels on a slot game, or joining a live baccarat table — gambling is a fun, social activity enjoyed in moderation. Our entire responsible gaming programme is designed to keep it that way.

We also acknowledge that for a small number of players, gambling can become problematic. Problem gambling can affect people from all walks of life, in every city from Dhaka to Chittagong, from Sylhet to Cox's Bazar. It is not a sign of weakness, and it is not a condition that anyone should face alone. kg99b is committed to being part of the solution — providing practical tools, clear information, and direct access to support at every step.

This Responsible Gaming page outlines the specific tools available on the kg99b platform, the warning signs of problem gambling, a self-assessment checklist, and the organisations players can turn to for help. All responsible gaming features are available to every registered player at no cost and without requiring any justification. You do not need to explain yourself to set a limit or request a self-exclusion — our team is here to help, not to question your decision.

18+ Age Restriction Policy

kg99b operates strictly as an adults-only platform. Registration, account funding, and participation in any game or betting market is permitted only for individuals who are 18 years of age or older. This is a firm, non-negotiable requirement that applies to every player in Bangladesh without exception.

During the account registration process, all new kg99b players are required to confirm that they meet the minimum age requirement. kg99b reserves the right to request identity verification documents at any point — including a national ID card, passport, or other government-issued document — to confirm that a player is of legal age. Any account found to be held by a person under the age of 18 will be suspended immediately, all balances will be frozen, and any winnings will be voided.

• Age confirmation at registration: All players confirm they are 18 or older during sign-up. False declarations are a breach of kg99b's Terms and Conditions.
• KYC age verification: kg99b may request a copy of your national ID, birth certificate, or passport to verify your date of birth before processing withdrawals or at any point deemed necessary.
• Minor protection: If you are aware that a person under 18 is attempting to access kg99b or has gained access to your account, please contact support at [email protected] immediately.
• Parental controls: We strongly encourage parents and guardians to use device-level parental control software to prevent minors from accessing online gambling platforms. Third-party tools such as Net Nanny and Qustodio can restrict access at the browser or device level.

Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool available to kg99b players. When you request a self-exclusion, your account is suspended for the duration you choose — during that period you will not be able to log in, deposit, or place any bets on the kg99b platform. Self-exclusion is a serious commitment and is designed for players who feel that they need a firm break from gambling.

kg99b offers self-exclusion periods ranging from a short cooling-off break to a permanent account closure. All self-exclusion requests are processed promptly — typically within 24 hours of your request being received and verified by our support team.

To request a self-exclusion, log in to your kg99b account and navigate to the Responsible Gaming section in your account settings, or contact the support team directly at [email protected] with the subject line "Self-Exclusion Request". Please include your registered username, your preferred exclusion period, and a brief confirmation that you understand the terms of the exclusion.

Deposit and Spend Limits

One of the most effective ways to keep gambling within safe and affordable boundaries is to set a deposit limit before you start playing. kg99b allows every player to establish a personal deposit cap — a ceiling on the total amount of BDT they can deposit into their account over a defined rolling period. Once your deposit limit is reached, the platform will automatically decline any further deposit attempts until the next period begins.

Deposit limits on kg99b are available in three timeframes: daily (resets every 24 hours), weekly (resets every 7 days), and monthly (resets every 30 days). You can set any limit you consider appropriate for your personal financial situation. As a general guideline, your gambling budget should never exceed money you can comfortably afford to lose — gambling should never be funded by borrowing, bill payments, or essential household expenses.

• Daily deposit limit: Set a cap on the maximum BDT amount you can deposit within any 24-hour rolling period via bKash, Nagad, Rocket, Upay, or card.
• Weekly deposit limit: Set a cap on the total amount deposited across any 7-day rolling period. Useful for players who prefer weekly budget management.
• Monthly deposit limit: Set a cap on the total deposited across any 30-day period — ideal for players who manage their finances on a monthly salary cycle.
• Immediate reduction: If you request a reduction to your existing deposit limit, the new lower limit takes effect immediately.
• Increase cooling-off: If you request an increase to an existing deposit limit, a 7-day cooling-off period applies before the higher limit becomes active. This prevents impulsive increases in the heat of the moment.

Time-Out and Session Controls

Beyond deposit limits and self-exclusion, kg99b offers a set of session-level controls designed to help you stay aware of how much time you are spending on the platform. Losing track of time is one of the most common factors in problem gambling — our tools are designed to keep you informed and in control.

All session controls can be activated from within your account settings. kg99b recommends that players regularly review their activity history — particularly around major sporting events such as BPL cricket, IPL, or T20 World Cup tournaments — to ensure that betting activity remains in line with their personal budget and time commitments.

Recognising Problem Gambling

Problem gambling does not develop overnight. It typically progresses gradually, and many players do not realise there is an issue until gambling has already begun to affect their finances, relationships, or mental health. Recognising the warning signs early is the most important step toward getting the situation back under control.

The following signs may indicate that gambling has moved beyond entertainment and into problematic territory. You do not need to identify with every item on this list — even a few of these patterns, if persistent, are worth taking seriously.

If any of the above patterns feel familiar, please do not wait to act. The kg99b support team is available 24 hours a day, 7 days a week and can help you activate a self-exclusion or deposit limit immediately. You can also reach out directly to the organisations listed in the Support and Resources section of this page.

Self-Assessment Checklist

The following self-assessment checklist is adapted from internationally recognised problem gambling screening frameworks. Read each question honestly and reflect on whether it applies to your gambling behaviour over the past 12 months. This is not a diagnostic tool — it is a personal reflection aid to help you evaluate your relationship with gambling.

If you answered "yes" to three or more of the questions above, kg99b strongly encourages you to use one or more of the responsible gaming tools described on this page and to reach out to the support contacts listed in the section below.

Support and Resources

If you are concerned about your own gambling or the gambling of someone you care about, you do not have to face it alone. The kg99b support team is available around the clock to help you activate any responsible gaming tool on your account — from deposit limits to permanent self-exclusion. We will never question your reason for requesting a limit or an exclusion. All requests are handled discreetly, professionally, and without delay.

In addition to the tools available directly on the kg99b platform, a number of internationally recognised organisations provide free, confidential support for people affected by problem gambling. We encourage any player who is struggling to reach out to these services:

• Gamblers Anonymous: A worldwide fellowship of people who share their experience, strength, and hope with each other to solve their common problem and help others recover from gambling disorder. Meetings are available internationally, including for Bangladeshi players participating online.
• GamCare (gamcare.org.uk): One of the leading international providers of support, information, and advice to anyone affected by problem gambling. GamCare operates a free helpline and live chat service available 24 hours a day.
• Gambling Therapy (gamblingtherapy.org): A global online service offering free practical advice and emotional support to people affected by problem gambling. Services are available in multiple languages including English, and are accessible from Bangladesh.
• Befrienders Worldwide: For players whose gambling-related distress is affecting their mental health and emotional well-being, Befrienders provides confidential emotional support through a global network of centres.
• National Mental Health Helpline Bangladesh: The Kaan Pete Roi helpline (01779-554391) provides emotional support and counselling services in Bangladesh. If gambling-related stress is affecting your mental health, please reach out.